Grace Wong

Grace Wong

Head of Customer Experience

With more than 30 years of experience in customer experience, customer service, and commercial operations across Asia Pacific, I believe adaptability, agility, and responsible progress are essential for success in a rapidly changing world.

I am passionate about creating meaningful customer experiences, empowering teams, fostering a customer- centric culture, and driving lasting business value. I believe every interaction matters and that trust, empathy, and continuous growth are key to both professional and personal success. Outside of work, I enjoy arts, fashion, lifestyle